My original travel plans were to take me from Naples, Italy to Frankfurt, where I would connect to a flight to Toronto, spend the night, then fly home to Houston the following day. Our plane from Naples was delayed due to weather. We arrived in Frankfurt after our connecting flight had closed. Lufthansa put us on a direct flight to Houston the following day and comped us a hotel stay in Frankfurt that night. I was in an airplane before I knew I would not make it to Toronto and could not call to cancel the reservation before the deadline, so the hotel charged me. Access America denied the claim for the cost of the hotel room because they claimed my Toronto hotel room was "A pre-paid expense." It was not. I have had success with Travel insurance before; this company is a sham. 128ef9e
 Comments (3) |
| 1. Written by dgibson on February 12, 2012 from franklin, tennessee, US Thanks for your review on this company. I was about to buy trip insurance and have actually used Access America several times, but have never submitted a claim. They get horrible reviews on every website I have read. And their answers on this website from the Help Team are condescending. |
| 2. Written by Cfiega on November 2, 2011 from houston, texas, US You would do well to cut the condescending crap about 'encouraging all customers to review' the list of covered reasons. I have read it. Page 9 clearly outlines the coverage on which I based my claim, which, by the way, fully contradicts the reason my denial letter stated the claim was denied. You are a fraudulent company bent on driving as much revenue as possible through selling these bogus insurance plans and paying as few claims as you can get away with. I will not contact you again. I will only hit a brick wall and my time is too valuable to keep up this wild goose chase with idiots like you. Good luck screwing other travelers. $100 is not worth the hassle. Hope you enjoy a nice dinner on that $100 you earned from me. |
| 3. Written by Access America Help Team on November 2, 2011 from new york, new york, US Hello, Access America’s Help Team here. Our apologies for any frustrations you have experienced as a result of your unexpected flight change. I don’t know the details of your case, but I'd like to point out that travel insurance is like any other type of insurance, in that there are terms, conditions and exclusions that impact coverage. We provide a list of covered reasons in the insuring policy, which we strongly encourage all customers to review when they receive it. Please email us at with your name and policy number so we can find out more. All the best, Access America Help Team |
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