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Home  »  Consumer Reviews  »  SERVICE  »  Access America Travel Insurance
Access America Travel Insurance
Jul 2, 2008
AccessAmerica complaint by NoName
Hello,

I bought access america travel insurance from North West Airlines' website for my trip to China. A few days before my travel, I felt a severe pain in my chest and abdomen and since I had suffered something similar a few months ago, I had to postpone my trip. My Physician has clearly written that this is NOT a pre-existing condition and she would have advised NOT to travel as well. She mentioned that my previous incident was not conclusive after CT and UltraSound tests, so this could not be a pre-exisitng condition.

I learned that AccessAmerica has other definitions of pre-existing condition and their customer service was rude at best! They also told me they would NOT make such fine prints clear to customers, thus proving their intention to trick people into buying coverage, which they have no intention of covering due to their numerous clauses.

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  Comments (2)
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1. Written by Tony Lefcoe, on 21-09-2008 05:41

I've used Access America several times and had one claim. They paid right away without any hassle. I even filed my claim online, which made it especially easy.

2. Written by Jason, on 09-07-2008 01:06

Access America and Travelguard are decent companies for what they offer. The policy costs something like $13.50 at the cheapest-and only covers for UNEXPECTED events. I read the policy after having my claim denied.  

 

You state "I felt a severe pain in my chest and abdomen AND SINCE I HAD SUFFERED SOMETHING SIMILAR A FEW MONTHS AGO, I had to postpone my trip."  

 

So you have something wrong with your intestines-THAT YOU HAD PREVIOUSLY HAD PROBLEMS WITH-and you had to cancel for the same reason? Did you have those problems and go to the doctor for diagnosis before you purchased the ticket and insurance? If so, are you and your doctor both idiots/sharing the crack pipe? regardless of your CT being conclusive or not, it sounds like you were seeking diagnosis for a condition before you planned to travel and then cancelled for that reason.  

 

I doubt they told you they would not make the fine prints clear to customers. I think you are intentionally omitting major parts of the actual situation that occurred because you are sore that you got burned.  

 

I had to click a box to buy the policy. They emailed me a bunch of paperwork. I didn't understand it-so I READ THE COVER AND CALLED THE 24 hour # at 3 in the morning to ask questions. 

 

I didn't like the answers I heard, but I wasn't expecting the world for $13.50. I buy the policies when I travel now still, but I know a little more than I did.  

 

Don’t play stupid-grow up and take accountability for your ignorance.  

 

Grow up and take responsibility for your ignorance and stop trying to blame it on other people. As most ALL call centers in the US record their calls, I have a feeling you aren’t telling the whole story-only what you want others to hear because you’re pissed off.

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